Title: Privacy Policy
Last Updated: February 23, 2026
Our Commitment
At Stittsville Floors, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, why we collect it, and how we use it — in plain language, no legal jargon.
1. Who We Are
Stittsville Floors (operating as Stittsville Flooring Inc.) is a local flooring supply and installation company located at:
- Address: 109 Iber Rd Unit 5, Stittsville, ON K2S 0X5
- Phone: (613) 869-6640
- Website: https://www.stittsvillefloors.com
This Privacy Policy applies to all personal information collected through our website, Facebook Lead Ads, quote request forms, phone calls, and in-person showroom visits.
2. What Information We Collect
Information You Provide to Us
When you request a quote, contact us, or fill out any form (including Facebook Lead Ads), we may collect:
- Your full name
- Phone number
- Email address
- Your flooring interests and project details
- Your project timeline and budget preferences
- Your home address (when scheduling in-home measurements)
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Your IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Device type (mobile, desktop, tablet)
This information is collected through cookies and tools such as Google Analytics and the Meta (Facebook) Pixel.
3. How We Use Your Information
We use your personal information only for the following purposes:
- To contact you about your flooring quote request
- To schedule your free in-home measurement appointment
- To provide you with flooring recommendations and pricing
- To follow up on your project and complete your installation
- To send you relevant information about our products and services (only if you have consented)
- To improve our website and advertising based on visitor behavior
- To comply with legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers: Trusted tools we use to run our business, such as email platforms, scheduling software, and CRM systems. These providers are contractually required to protect your information.
- Legal requirements: If required by law, court order, or government authority.
- Business transfer: If Stittsville Floors is sold or merged, your information may be transferred as part of that transaction. You will be notified in advance.
5. Facebook Lead Ads
When you submit a form through our Facebook or Instagram advertisements, your information is collected via Meta’s Instant Forms and transferred to Stittsville Floors. By submitting a Facebook Lead Ad form, you agree that:
- Stittsville Floors will contact you by phone, email, or Messenger to discuss your flooring project
- Your information will be handled in accordance with this Privacy Policy
- Your information will not be shared with any third party for marketing purposes
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and help us understand how our site is being used. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Google Analytics — helps us understand visitor behavior (anonymized)
- Advertising cookies: Meta Pixel — helps us measure the effectiveness of our Facebook and Instagram ads
You can control or disable cookies through your browser settings at any time.
7. How We Protect Your Information
We implement appropriate measures to protect your data including:
- SSL encryption on our website (https://)
- Password-protected access to our systems
- Limited access — only team members who need your information to serve you can access it
- Regular review of our data security practices
8. How Long We Keep Your Information
- Quote requests and leads: Up to 2 years from initial contact
- Customer project records: Up to 7 years (required for warranty and accounting purposes)
- Website analytics data: Up to 26 months (Google Analytics default)
9. Your Rights Under Canadian Privacy Law (PIPEDA)
As a Canadian resident, you have the following rights:
- Right to access: Request a copy of the personal information we hold about you
- Right to correction: Ask us to correct inaccurate or incomplete information
- Right to withdrawal of consent: Withdraw consent to receive marketing communications at any time
- Right to deletion: Request that we delete your personal information
- Right to file a complaint: Contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
10. Links to Other Websites
Our website may contain links to third-party websites such as Facebook, Instagram, and Google. We are not responsible for the privacy practices of these websites.
11. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Stittsville Flooring Inc. 109 Iber Rd Unit 5, Stittsville, ON K2S 0X5 Phone: (613) 869-6640 Website: www.stittsvillefloors.com
We will respond to all privacy-related requests within 30 days of receipt.
